IPO is hiring! (Insights from job postings)
June 12, 2023 19 Comments
Post last updated: July 11, 2023
How and when will EB-5 processing improve? Good news: the USCIS Immigrant Investor Program Office is expanding its workforce. I am encouraged by the 21 alerts that I’ve received since August 2022 from USAjobs.gov for job openings at IPO, and to see that new job descriptions include words like “achieve efficiency,” “provide customer service,” and “respond to inquiries.” EB-5 processing times exploded in recent years primarily because IPO has had fewer people working less productively on EB-5 forms. Recent job postings provide hope that a larger staff and process improvements will eventually result in improved outcomes.
Job descriptions offer a view into the workings of an organization. They describe activities that the organization plans to undertake, reflect priorities, and provide insight into internal processes. They’re also helpful as a picture of the audience for EB-5 documents. As I write business plans to be reviewed by adjudication officers, it helps to know the officer’s qualifications, job description, and organizational context.
To facilitate analysis, I compiled and am sharing a compilation of IPO job postings in 2022/2023. My document lists all open positions during the past year, with duties and qualifications for each, and links to the original job postings (as saved in my files, since most are no longer live at USAjobs.gov). You’re welcome.
For this post, I’ll comment on a few questions that can be addressed with reference to recent job postings.
- What are IPO’s growth plans and priorities?
Hiring in 2022/2023 shows that IPO is pursuing plans to increase the number of adjudicators, improve records management, explore process efficiencies, formulate new policies and procedures, respond to more inquiries, and address regional center compliance.
Job descriptions in 2022/2023 show that “integrity” remains a dominant value at IPO, with adjudicator job duties and qualifications focused on fraud detection and prevention. However, the words “efficiency” and “productivity” also appear several times, and four positions even include “customer service” among the required competencies.
- What change can we expect from IPO?
If the job duties described in the 2022/2023 IPO job postings are actually performed, then we can expect a number of developments.
We will have policy for regional center compliance. (This promises to take time, since the three positions responsible to oversee and supervise regional center compliance and develop regional center compliance policy are all newly recruited in the past six months. But at least job postings show wheels in motion.)
IPO will have a wealth of recommendations for operating procedures. Eleven of the advertised positions include this among the job duties. Also, a vast quantity of research will be generated and turned into internal reports and briefings that may eventually translate into improvements. I’m particularly cheering for the Management and Program Analyst tasked “to improve productivity and increase the quality of work directed.”
IPO will have a better handle on its records and be better able to make reports and respond to inquiries. Five of the advertised positions are primarily occupied with records management. These positions might be needless if only IPO had halfway decent IT and database systems, but expensive humans are better than nothing.
Customer service may marginally improve. IPO has recruited one person for an “inquiry management unit” tasked to “resolve customer and organizational issues including applying and interpreting advanced knowledge of immigration laws, regulations, and policies using USCIS systems and mailboxes” – which sounds like it should mean more than repeatedly cutting and pasting “Good afternoon, Your inquiry has been forwarded for review, Thank you,” as the current mailbox staff does. IPO has also recruited for several staff devoted to FOIA requests, and for a quality manager whose duties include “providing customer service to internal and external customers.”
IPO’s in-person office – the one that’s apparently hardly used since all employee positions are telework eligible – will be nice and secure thanks to two new employees who will make over $100,000 a year each to manage physical security, facilities planning, fleet management, and health and safety.
- What’s missing in the 2022/2023 IPO job postings? What’s unlikely to change, according to the job postings?
The newly-staffed IPO promises no more real world experience and no more legal or financial expertise than it has today. None of the advertised positions asked for any educational qualifications in immigration law, securities law, business, or finance. None asked for experience with business or investment. The only position with any educational qualification was Economist, and even that could satisfy the math component with three semester hours of calculus. With the exception of a low-level clerical position, none of the positions posted was open to the public. Many jobs were posted as open exclusively to current USCIS employees, and all (except the secretaries) were limited to current or former federal employees, with some flexibility for veterans, military spouses, and Peace Corps. USCIS is taking care to protect the ivory tower of IPO from practical EB-5 experience or industry involvement. “Organizational awareness” was explicitly mentioned as a required competency in some job descriptions, and a clear priority throughout. IPO is evidently not trying to bring a bit of Commerce, the Small Business Administration, or the SEC under the USCIS umbrella, though that would help to handle the investment component of immigrant investment. USCIS is evidently still only trying to be itself – an agency that grants immigration benefits and hires specifically for experience with applying and enforcing immigration law. This fact limits how much sophistication or effectiveness we can expect from IPO when it comes to evaluating EB-5 investor petitions or overseeing the regional center industry.
EB-5 Reform and Integrity Act implementation does not dominate recent IPO job postings. IPO advertised a “few” vacancies for adjudicators to judge regional center applications, and for three managers to work with regional center compliance. But generally, the advertised job openings are not obviously specific to new processes or requirements associated with RIA. There’s no evidence in the job postings that IPO is creating new divisions specific to the new EB-5 forms, or significantly increasing policy staff. At best, this lack might mean that USCIS has already reallocated existing experienced staff to handle new RIA tasks.
IPO organization has been heavily weighted with administrative and ancillary staff. As of October 2022, IPO reported 216 employees, of which about 40 were assigned to I-526 and 35 to I-829, while the remaining 65% of EB-5-fee-funded employees bustled about doing things other than adjudicate investor petitions. New job postings likewise offer plenty of non-adjudicative work. IPO is not quite the hospital with 300 busy administrative staff and no doctors or medical service as described in Yes Minister, but it’s on the spectrum. In theory, IPO exists to process EB-5 forms, just as a hospital exists to heal the sick. In practice, IPO processing output has been very low for an office with 200+ employees mostly earning $100,000+ per year each. I hope that in the future, we will increasingly see IPO employees and job duties involved with adjudication.
Overview of job openings at the USCIS Investor Program Office September 2022 to the present (See my compilation document for detail and links to the original job postings. Note that I will continue to update this document as I am alerted to additional job postings.)
| Position title | Job Posting | Primary duty |
| Management and Program Analyst | Two vacancies posted June 2023 | Administrative support: asset management, facilities |
| Auditor | “Few” vacancies posted June 2023 | Enforcement: Audit regional centers |
| Program Manager | 1 vacancy posted June 2023 | Administrative support: provide financial, human capital, and administrative oversight |
| Program Manager | 1 vacancy posted June 2023 | Adjudication Support: Oversee adjudications |
| Adjudication Officer | “Many” vacancies posted March 2023 and May 2023 | Adjudication: Grant or deny petitions |
| Adjudication Officer (Regional Center) | “Few” vacancies posted January 2023 | Adjudication: Grant or deny regional center applications |
| Adjudication Officer (Quality Assurance) | 1 vacancy posted January 2023 | Adjudication support: Review adjudicative decisions |
| Economist | “Few” vacancies posted May 2023 | Adjudication support: Conduct and apply economic research |
| Supervisory Adjudication Officer | 1 vacancy posted December 2022 | Adjudication support: Supervise adjudicators |
| Adjudication Officer (Inquiry Management) | 1 vacancy posted June 2023 | Customer service: Oversee and resolve case inquiries |
| Immigration Services Analyst | “Few” vacancies posted May 2023 | Customer service: Handle FOIA request response |
| Program Manager (Compliance) | 1 vacancy posted December 2022 | Policy: Oversee the development of policies for regional center compliance. |
| Supervisory Adjudication Officer | 1 vacancy posted January 2023 | Policy: Supervise a team responsible for developing policy, serve as subject matter expert |
| Supervisory Adjudication Officer | 1 vacancy posted April 2023 | Policy: Oversee the division developing regional center compliance. |
| Management and Program Analyst (Quality) | 2 vacancies posted January 2023 | Administrative support: Analyze processes to improve productivity and increase quality. |
| Management and Program Analyst (Data) | 1 vacancy posted June 2023 | Administrative support: Work on data integrity and process improvements |
| Supervisory Records and Information Management Specialist | 2 vacancies posted October 2022 | Administrative support: Provide direction for records and information management |
| Immigration Services Analyst | 3 vacancies posted June 2023 | Administrative support: Work with records (handling data, project management) |
| Immigration Services Analyst: Office Automation | “Many” vacancies posted September 2022 | Administrative support: Clerical duties |
| Supervisory Management and Program Analyst (Facilities) | 1 vacancy posted September 2022 | Administrative support: Work on facilities and physical plant issues |
| Management and Program Analyst (Facilities) | 1 vacancy posted December 2022 | Administrative support: Work on facilities and physical plant issues |




















